Effective Date: October 20, 2026

Welcome to the official Shipping Policy of PASSENGER CLOTHING LTD, the operator of the e-commerce website www.passengerclothingshop.com. This policy is designed to deliver full, clear transparency to all customers, outlining complete details of our order processing, shipping coverage, delivery timelines, cost rules, and post-shipment support to align with our brand promise of providing timeless, high-quality minimalist hats, simple canvas bags, and waist bags for your everyday use. By submitting an order and completing the checkout process on our platform, you confirm that you have read, fully understood, and agreed to all terms laid out in this policy.

1. Order Processing Timeline

All paid orders placed on our platform are processed strictly within 1 to 3 business days, excluding weekends and official UK public holidays. We perform a full quality inspection for every item including our Minimalist Structured Baseball Cap, Water-Resistant Wide Brim Sun Hat, and Foldable Compact Canvas Shopping Bag before packaging, to ensure your order meets our strict premium quality standards. We will not process or ship orders on bank holidays, national public holidays, or during announced seasonal operation pauses, and any orders received during these periods will be processed on the first following working day. Once your order is dispatched from our warehouse, you will receive an automatic confirmation email containing your unique tracking number, which you can use to check real-time updates on your parcel’s delivery journey.

2. Supported Shipping Regions

PASSENGER CLOTHING LTD currently supports deliveries to the following regions:

• Full coverage across all areas of the United Kingdom, including England, Scotland, Wales, and Northern Ireland, with no restricted postal codes for standard shipments.
• All 27 member states of the European Union, following 2026 updated EU customs compliance requirements.
• Additional select international markets including the United States, Canada, Australia, New Zealand, and Singapore.
  We do not currently offer shipments to regions under international trade restrictions, remote P.O. Box only locations with no courier accessible street address, and high-risk regions with frequent documented lost parcel issues. If you are located outside our listed supported regions and wish to place an order, please contact our customer support team in advance to confirm the feasibility of arranging special delivery services for your location.

3. Shipping Cost & Free Shipping Threshold

Our shipping cost structure is fully transparent, with no hidden fees added during checkout:

• For all orders with a total value over €90, customers automatically qualify for our advertised free shipping benefit, with zero delivery charges applied at checkout.
• For orders under €90 within the United Kingdom, a flat standard shipping fee of €3.99 will be charged at checkout.
• For orders under €90 being shipped to European Union markets, a region-adjusted flat rate of €7.99 applies, based on local courier service costs.
• For other eligible international orders under €90, the exact calculated shipping fee based on your delivery location will be displayed clearly before you confirm your payment at checkout.
  All shipping fees are clearly stated on the cart page and final checkout preview page, so you will never encounter unexpected extra delivery charges after you submit your order.

4. Estimated Delivery Timelines

All projected delivery times are calculated starting from the date your order is dispatched from our warehouse, not the date you place your order:

• Standard delivery within the United Kingdom typically takes 2 to 5 business days from dispatch, via our contracted local courier partners.
• Deliveries to European Union member states take an estimated 7 to 12 business days from dispatch, in compliance with 2026 full customs declaration requirements for all EU inbound parcels.
• For eligible international orders shipped to the US, Canada, Australia, New Zealand, and Singapore, the standard estimated delivery window is 10 to 18 business days from dispatch, not including potential unexpected delays during local customs clearance.
  Please note that these timelines are estimated values, and PASSENGER CLOTHING LTD is not liable for extended delivery delays caused by local customs inspection procedures, extreme adverse weather events, courier operational disruptions, or other force majeure events outside our reasonable control.

5. Customs and Duties Related Notices

For all cross-border international orders shipped outside the United Kingdom:

• All parcels are declared accurately with full, non-ambiguous product descriptions, correct HS code information, and declared value that matches your order’s actual purchase price, fully aligned with UK and destination country customs compliance rules.
• Any applicable import duties, value added tax, or local customs processing fees incurred after your parcel arrives at your destination country are the sole responsibility of the customer, and PASSENGER CLOTHING LTD will not cover these additional charges. We recommend you check your local country’s latest import tax rules before placing your order to avoid unexpected costs.
• If your parcel is held for additional customs inspection, our support team will provide all required supporting documentation including commercial invoices and product detail descriptions to help speed up the clearance process as much as possible.

6. Post-Shipment Support

If you encounter issues related to your shipment:

• If your tracking information shows no update for more than 7 consecutive days, contact our support team immediately, and we will open an official investigation file with our courier partner for your parcel.
• If your delivered parcel has obvious outer packaging damage when you receive it, please take photos of the unopened outer package before signing for delivery, and reach out to our team within 48 hours, so we can arrange follow-up solutions for you.
• If your parcel is confirmed lost in transit by the courier, we will arrange a full re-shipment of your ordered items at no extra cost to you, or add equal amount store credit to your account if you prefer not to receive a replacement.

7. Contact Information

If you have any questions about our shipping policy, need assistance tracking your order, or require further information about our delivery services, you can reach our 24/7 friendly customer support team at any time:

• Official Registered Company Name: PASSENGER CLOTHING LTD
• Registered Physical Address: Forest House, 12 Queensway, New Milton, England, BH25 5NN
• Contact Email: [email protected]
• Contact Telephone Number: +44 7707 216060
  We will respond to all your shipping related inquiries within 24 hours, to make sure your shopping experience for our minimalist everyday staple pieces is smooth, reliable, and fully transparent.