Effective Date: October 20, 2026

Welcome to the official Refund and Returns Policy of PASSENGER CLOTHING LTD, the operator of the e-commerce website www.passengerclothingshop.com. This policy has been carefully crafted to be fair, transparent, and fully aligned with our brand’s core promise of delivering timeless, high-quality minimalist hat, simple canvas bag, and waist bag pieces for your everyday use. We design all our products to meet strict premium quality standards, and this policy clearly outlines the formal process you need to follow to return your purchased items, along with all our terms for eligible exchanges. ‌It is explicitly stated that we do not support pure, item-returnless full or partial refunds at any circumstance, which means you are never eligible to receive a monetary refund without first sending back the relevant purchased product that meets all our return eligibility requirements as outlined below.‌ By completing a checkout and submitting an order on our website, you confirm that you have read, fully understood, and agreed to all the terms laid out in this policy.

1. Core General Return Eligibility Rules

All return requests submitted within 30 calendar days of the date you receive your order are considered for processing under this policy, consistent with our advertised 30-day return benefit for all customers. To have your return request reviewed, your item must meet all the following mandatory eligibility criteria, no exceptions:

• The item must be in brand new, unused, unwashed condition, with all original factory tags, packaging, and protective labels fully intact and attached to the product. Items with visible stains, scratches, signs of long-term wear, or damages caused by improper use after delivery will not be accepted for return processing.
• Customized, personalized products that are produced exclusively to your unique specifications, and final-sale marked clearance items, are not eligible for return, which protects both our customers and our quality assurance standards.
• ‌Absolutely no requests for standalone refunds without the physical return of the purchased product will be reviewed or approved by our team, even if you claim you have discarded, donated, or no longer have possession of the item you received. Our support team will automatically reject any returnless refund submission without further follow-up.‌
  To confirm your order’s return window or verify the condition of your item before submitting a request, you can view full order details directly from the Orders page in your My Account portal on our website.

2. Approved Return Processing & Exchange Arrangements

Once our 24/7 customer support team reviews your submitted return application and confirms your item meets all eligibility rules, we will send you a pre-paid return shipping label, along with clear step-by-step guidance on how to safely package and ship the item back to our designated return warehouse address. We recommend you use the label we provide to avoid unexpected delivery delays or lost parcels during the return transit process.

After our in-house quality control team receives and fully inspects the returned item to confirm it meets all our eligibility requirements, we will process your requested exchange immediately. You can choose to exchange your returned item for an identical product in a different size or color, or swap it for a different product of equal value from our full catalog of minimalist styles including our structured baseball caps, water-resistant wide brim sun hats, foldable compact canvas shopping bags, and versatile waist packs. If you select a replacement product with a higher price point than your original purchased item, you will only need to pay the small price difference via our 100% secure checkout system. In cases where the replacement product you select has a lower price than your original purchase, the remaining balance will be added as 12-month valid store credit to your PASSENGER CLOTHING LTD account balance, which you can use freely on any future orders placed on our website.

No monetary refund of any kind will be issued even after you successfully return a fully eligible product. All approved return requests can only result in product exchange or store credit issuance, and we never process cash refunds, original payment card rebates, or third-party payment platform refunds under any circumstances for any valid returned items.

3. Defective and Damaged Item Handling

If you receive an item that arrived with manufacturing defects, accidental shipping damages, or does not match exactly the product you ordered on our website, you are required to contact our support team within 7 calendar days of your delivery date. Please send us a set of clear photos or short videos showing the specific defect, damage, or product mismatch, along with your order number, to help our team verify the issue quickly.

After we confirm the product issue is not caused by improper post-delivery use, we will arrange a free replacement of the exact correct product for you, and we will fully cover all shipping costs for sending the replacement item to you. Even for these defective, damaged or mismatched items, we still strictly adhere to our no standalone refund rule: you will need to send the original damaged/defective item back to us using the pre-paid shipping label we provide, and we will never issue a monetary refund without receiving the faulty product first. We will not process any defect-related claims submitted more than 7 days after you sign for your delivered order.

4. Return Shipping Details

For all eligible return requests processed under this policy, PASSENGER CLOTHING LTD covers the full cost of return shipping for our customers located in the United Kingdom. For international customers outside the UK, you will be responsible for covering the return shipping cost to send the item back to our designated return address, unless the return is for a confirmed defective, damaged, or incorrectly shipped product caused by our team’s error.

We strongly recommend that you keep the return shipping tracking number we provide you saved safely until our team confirms successful receipt of your returned item. In the rare case that your returned parcel is lost in transit, you can submit the tracking number to us, and we will assist you to file an investigation claim with our courier partner, but we cannot process your exchange until the returned item is confirmed to be delivered to our warehouse.

5. Contact Information for Return Queries

If you have any questions about our return process, need to submit a return request, or require further clarification on any terms of this policy, you can reach our friendly 24/7 customer support team at any time:

• Registered Company Name: PASSENGER CLOTHING LTD
• Physical Contact Address: Forest House, 12 Queensway, New Milton, England, BH25 5NN
• Contact Email: [email protected]
• Contact Telephone Number: +44 7707 216060

We will respond to all your return related inquiries within 24 hours, and our team is always ready to help you resolve any issues with your order while upholding the terms of our no standalone refund rule to deliver the consistent, high quality minimalist shopping experience you expect from PASSENGER CLOTHING LTD.