Effective Date: October 20, 2026

Welcome to the privacy policy of PASSENGER CLOTHING LTD, the operator of the e-commerce website www.passengerclothingshop.com. This document is designed to clearly explain how we collect, use, store, protect, and manage your personal information when you browse, shop, and interact with our minimalist clothing and lifestyle goods platform. We are committed to upholding the highest standards of data protection, aligning our practices with all applicable United Kingdom data protection regulations and global best practices for e-commerce privacy, to ensure that every customer who visits our site to explore our curated range of hats, canvas bags, waist bags and timeless minimal style pieces can enjoy a safe, transparent, and trustworthy shopping experience. By accessing and using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using our website and its related services.

1. Information We Collect From You

At PASSENGER CLOTHING LTD, we only collect information that is necessary to deliver our seamless minimalist shopping experience to you, and we never gather unnecessary data without your explicit awareness. The information we process falls into the following distinct categories:

1.1 Information You Provide Directly to Us

This refers to all data that you voluntarily share with us when you interact with different functions on our website:

• ‌Account Registration Data‌: When you create a My Account profile on our site, we collect your full name, email address, chosen account password, and optional contact preferences. This data helps you track your orders, save your favorite items to your Wishlist, and speed up future checkout processes on our platform.
• ‌Order and Transaction Data‌: When you place an order for our products including our Minimalist Structured Baseball Cap, Water-Resistant Wide Brim Sun Hat, Foldable Compact Canvas Shopping Bag or any other item from our collection, we collect your full shipping address, billing address, contact phone number, and payment information. Please note that we do not store full credit card or payment card details on our own servers: all payment processing is handled through our 100% secure checkout partners to ensure maximum financial security for every transaction.
• ‌Subscription and Communication Data‌: When you sign up for our email subscription to receive deals and product updates about our new minimalist collections, you provide us with your email address, and you may optionally share your preferred style preferences to help us send you more personalized, relevant content.
• ‌Customer Support and Correspondence Data‌: When you reach out to our 24/7 customer support team via email at [email protected], over the phone at +44 7707 216060, or through the contact form on our Contact Us page, we keep records of your messages, contact details, and the content of our conversations to resolve your queries, process return requests under our 30-day return policy, and improve our future support services.
• ‌Voluntary Survey and Feedback Data‌: On occasion, we may invite you to share feedback about your shopping experience with us, and any additional information you choose to provide in these voluntary submissions will be stored to help us refine our product range and website functions.

1.2 Automatically Collected Information

When you browse our website, our systems automatically collect certain technical data to help us understand how visitors interact with our platform, optimize site performance, and deliver a smooth minimalist shopping experience:

• ‌Device and Log Data‌: We collect information about the type of device you use to access our site, your operating system, browser type and version, unique device identifiers, IP address, time zone setting, and the date and time of your access to our website. Server log files also record the pages you viewed, links you clicked, and searches you ran on our store.
• ‌Cookie and Tracking Technologies Data‌: We use standard cookies and similar tracking tools on our website. These small data files stored on your device help us remember your cart contents (including notifying you when your cart is currently empty as you browse), save your site preferences, analyze site traffic patterns, and deliver relevant product recommendations for our hat, simple canvas bag, and waist bag categories. You can adjust your browser settings to refuse cookies at any time, though this may limit some functional features of our website.
• ‌Website Usage Data‌: We collect anonymized data about how long you stay on product pages, which items you add to your cart, which items you save to your Wishlist, and your navigation paths across our site. This data is aggregated and used to improve our site layout, highlight popular trending products like our Technical Performance Trucker Hat and Heavyweight Canvas Library Tote Bag, and make your shopping journey more intuitive.

1.3 Information From Third-Party Sources

In limited circumstances, we may receive supplementary information about you from trusted third-party sources to help us verify your identity, prevent fraudulent transactions, and improve the security of our checkout process. These sources include secure payment processing partners, delivery service providers that we work with to fulfil your orders, and anonymized analytics providers that help us optimize our website performance. We never purchase personal information from unvetted third parties, and all data we receive from external sources is processed in full compliance with applicable data protection laws.

2. How We Use Your Personal Information

We only use your collected personal information for lawful, transparent purposes that are directly related to operating our e-commerce platform and delivering the high-quality minimalist shopping experience that PASSENGER CLOTHING LTD is known for. The core purposes of processing your data are as follows:

• ‌Order Fulfilment and Transaction Processing‌: The primary use of your order data is to process your purchase, arrange for the shipment of your ordered products to your provided address, verify your payment details, and communicate with you about your order status, delivery updates, and any potential issues with your order. For all orders over €90 that qualify for our free shipping benefit, we use your shipping address to ensure our logistics partners can complete delivery reliably.
• ‌Account Management and Service Provision‌: We use your account registration data to maintain your My Account profile, give you access to your Orders page, Wishlist, and saved preferences, and allow you to easily update your personal information on our platform whenever you need to.
• ‌Customer Support and Post-Purchase Services‌: Your contact information and correspondence records allow our 24/7 friendly support team to respond to your questions promptly, process your 30-day easy return requests, resolve delivery disputes, and assist you with any issues you encounter when using our website or using our products.
• ‌Personalized Communication and Marketing‌: With your explicit consent, we use your subscribed email address to send you notifications about new arrivals, amazing deals, updates to our new minimalist collections, and announcements about product launches, such as our latest Minimal Style and Timeless Wear product lines. You can opt out of these marketing communications at any time, using the unsubscribe link included at the bottom of every marketing email we send to you.
• ‌Website Optimization and User Experience Improvement‌: The automatically collected usage and analytics data helps us identify broken links, slow-loading pages, or confusing navigation paths on our site, so we can refine the website to make browsing our curated clean styles even smoother. We use this aggregated data to understand which product categories our customers are most interested in, so we can expand our range of timeless everyday staple pieces to match your preferences.
• ‌Security and Fraud Prevention‌: We process your technical device data, IP address, and transaction records to detect unauthorized access to your account, identify fraudulent payment attempts, and protect our website and all our customers from cyber security risks. This processing is necessary to protect the legitimate safety interests of both PASSENGER CLOTHING LTD and our entire user community.
• ‌Legal Compliance‌: We process your personal information when required to do so by applicable law, regulatory authority, or valid legal process, such as responding to a court order, or retaining transaction records for required tax and accounting purposes as specified under United Kingdom commercial regulations.

3. Information Sharing and Disclosure

PASSENGER CLOTHING LTD never sells, rents, or trades your personal information to third parties for their independent marketing purposes. We only share your limited personal data with external parties in the following strictly controlled scenarios that are necessary to operate our e-commerce service:

3.1 Authorized Service Providers

We share necessary information with trusted third-party service providers who perform critical business functions on our behalf, under strict data processing agreements that require them to protect your personal information to the same high standards we adhere to ourselves. These providers include:

• Payment processing partners that handle our 100% secure checkout services, who only receive the payment data required to validate and complete your transactions;
• Courier and logistics companies, who receive your shipping name, address, and contact phone number for the sole purpose of delivering your ordered products to you;
• Website hosting and cloud service providers, who host our website and store encrypted copies of your order data on secure, compliant servers;
• Analytics providers, who help us analyze anonymized site usage data to improve our website performance, with no ability to link this anonymized data back to your individual identity.

All of our service providers are required to process your personal information only according to our explicit instructions, and they are forbidden from using your data for any purposes outside of the specific services they are contracted to deliver for us.

3.2 Legal and Safety Related Disclosures

We may disclose your personal information if we determine in good faith that such disclosure is required to:

• Comply with a binding legal obligation, such as a court order, government regulatory request, or applicable national law;
• Protect the rights, property, and safety of PASSENGER CLOTHING LTD, our customers, our website visitors, or the general public, including situations involving fraud prevention, cybersecurity threat mitigation, and violation of our website Terms & Conditions enforcement.

3.3 Business Transfer Scenarios

In the event of a merger, acquisition, asset sale, or full or partial transfer of our business operations, your personal information may be transferred to the succeeding business entity as part of the transferred business assets. We will provide you with advance notice via email and a prominent announcement on our website of any such change in ownership or data stewardship, along with details about how your privacy rights will be affected under the new arrangement.

4. Data Storage and Security Protection

PASSENGER CLOTHING LTD takes the security of your personal information extremely seriously, and we have implemented industry-leading technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, destruction, or accidental loss.

All personal data you submit to our website is encrypted in transit using industry standard SSL/TLS technology, which ensures that your information cannot be intercepted by unauthorized third parties during transmission between your device and our servers. Our internal servers that store your personal data are located in secure, access-controlled data centers within the United Kingdom and European Economic Area, protected by multi-factor authentication, regular security patches, 24/7 system monitoring, and routine security audits.

Only a very limited number of authorized PASSENGER CLOTHING LTD employees have access to your personal data, and these employees are only granted access to the specific data they need to perform their job functions such as order processing or customer support. All our team members complete regular data protection and privacy training, and we maintain strict internal policies that enforce confidentiality obligations for all staff handling customer personal information.

We retain your personal information only for as long as it is necessary to fulfil the specific purposes for which we collected it: we keep your order data for 7 years to comply with United Kingdom tax and commercial record keeping requirements, we keep your account profile data for as long as you maintain an active My Account on our website, and we delete or anonymize your personal data securely once it is no longer required for our stated business or legal purposes.

5. Your Privacy Rights

As a customer located in the United Kingdom, European Economic Area, or any other jurisdiction with applicable data protection laws, you hold full, enforceable rights over your personal information. At PASSENGER CLOTHING LTD, we make it simple for you to exercise all of these rights free of charge:

1. ‌Right of Access‌: You can request a full copy of all the personal information we hold about you, at any time. We will deliver this information to you in a structured, easily readable format within 30 days of receiving your request.
2. ‌Right to Rectification‌: If you notice that any of your personal data stored on our systems is incomplete, inaccurate, or out of date, you can request that we correct this information immediately. You can also update most of your personal details directly from the settings page inside your My Account on our website.
3. ‌Right to Erasure‌: You have the right to request that we delete all of your personal information from our active servers, in situations where the data is no longer necessary for the original purposes we collected it for, or where you withdraw your consent to our processing of your data, and we do not have any remaining legal obligation to retain the information.
4. ‌Right to Restriction of Processing‌: You can request that we temporarily suspend the processing of your personal information, in scenarios where you contest the accuracy of your data, you believe our processing of your data is unlawful, or you no longer need us to process the data but require us to keep it to support a legal claim.
5. ‌Right to Data Portability‌: You can request that we transfer your personal data directly to another data controller of your choice, in a common machine-readable format, for all data that you have previously provided to us based on your consent or for the performance of a contract with you.
6. ‌Right to Object‌: You can object to our processing of your personal information at any time, for any purposes related to direct marketing, or for processing that we justify based on our legitimate business interests. We will stop processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your objection.
7. ‌Right to Withdraw Consent‌: For all processing activities that you have previously given us explicit consent for, such as marketing email subscriptions, you can withdraw your consent at any time, without any negative impact on your ability to shop on our website or use our other services.

To exercise any of these rights, you can contact our dedicated data protection team at [email protected], or send a formal request to our physical mailing address at Forest House, 12 Queensway, New Milton, England, BH25 5NN, United Kingdom. We will respond to all valid privacy rights requests within one calendar month, and we will never charge you a fee for processing your request unless your request is manifestly excessive, repetitive, or clearly unfounded. If you are not satisfied with how we handle your privacy request, you retain the right to submit a formal complaint to your local data protection supervisory authority, including the Information Commissioner’s Office (ICO) in the United Kingdom.

6. Children’s Privacy

Our e-commerce website and its products are not directed at, and we do not knowingly collect personal information from children under the age of 16. All of the items we sell including our hats, canvas bags, and waist bags are designed for use by a general adult audience, and we do not market our products or services to underage children. If we ever become aware that we have accidentally collected personal information from a child under 16 without verifiable parental consent, we will take immediate action to delete that information completely from all of our servers and systems. If you believe we may hold any data related to a child under 16, please contact our support team immediately so we can resolve this issue.

7. Third-Party Links

Our website may occasionally contain hyperlinks to external third-party websites, such as links to our trusted delivery partners, social media profile pages, or complementary lifestyle content providers that we believe may be of interest to our customers. Please note that when you click on these links and navigate away from www.passengerclothingshop.com, this Privacy Policy no longer applies. We do not have any control over the privacy practices, data collection policies, or content of these external third-party sites, and we strongly recommend that you review the separate privacy policy of every website you visit after leaving our platform, to understand how they will process your personal information. PASSENGER CLOTHING LTD accepts no liability or responsibility for the actions and data policies of these unaffiliated third-party websites.

8. Updates to This Privacy Policy

We may periodically update and revise this Privacy Policy from time to time, to reflect changes to our business operations, new legal regulatory requirements, or improvements to our data protection practices. When we make material changes to this policy, we will update the “Effective Date” date listed at the top of this document, and we will post a prominent announcement on the homepage of www.passengerclothingshop.com to notify you about the upcoming changes, at least 14 days before the revised policy goes into effect. For all existing customers with an active account or active email subscription, we will also send you a direct email notification that summarizes the key changes to the policy. Your continued use of our website after the effective date of the revised Privacy Policy will constitute your acknowledgement and agreement to the updated terms laid out in the new version of the policy.

9. Contact Information

If you have any questions, comments, concerns, or requests related to this Privacy Policy, or any aspect of how PASSENGER CLOTHING LTD processes and protects your personal information, you can reach out to our data protection team at any time using the following contact details:

• Official Company Name: PASSENGER CLOTHING LTD
• Registered Physical Address: Forest House, 12 Queensway, New Milton, England, BH25 5NN
• Contact Email: [email protected]
• Contact Telephone Number: +44 7707 216060

Our 24/7 friendly support team will get back to you as quickly as possible, and we are always happy to provide you with full transparency about our privacy practices, to make sure every shopping experience at our minimalist clothing store is as safe, clean, and reliable as the timeless everyday pieces we design and sell for you.